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CRTC fines Rogers Media for anti-spam violations

The Canadian Radio-television and Telecommunications Commission has fined Rogers Media the sum of $200,000 for alleged violations of Canada's anti-spam legislation. The CRTC investigation alleged that Rogers Media failed to comply with several requirements of the law between July 2014 and July 2015. During this time, the company allegedly sent commercial emails containing an unsubscribe function that did not work properly or which could not be easily performed by the recipient. In addition, in some cases the email address used to unsubscribe was allegedly not valid for the required 60 days, and Rogers allegedly failed to act on unsubscribe requests within the required 10 days. Rogers has also agreed to improve its CASL compliance program.

"Companies must respect the choices of Canadians who do not wish to receive commercial emails, and must make it easy for them to unsubscribe from their mailing lists," said Manon Bombardier, chief compliance and enforcement officer at CRTC. "We are satisfied that Rogers Media made the necessary changes to comply with Canada's anti-spam law. Today's announcement is a direct result of the information provided by Canadians and we continue to encourage them to report suspected violations to the Spam Reporting Centre."

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