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WestJet expands Juliet chatbot

Calgary-based airline WestJet has expanded the availability of its digital travel assistant called Juliet. The voice-activated service is now available to consumers through the Google Assistant mobile application or via Facebook Messenger. It can provide spoken answers to questions regarding itineraries, travel documentation, identification requirements, baggage-size calculation and other information.

“WestJet continues to innovate and provide more convenient ways for our guests to engage effortlessly with WestJet during their travel journeys,” said Alfredo Tan, chief digital and innovation officer at WestJet. “Juliet was the first AI chatbot launched by a Canadian airline and as we build on her success, we will continue to personalize and advance her trusted abilities across additional platforms for our guests.”

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